Playrooms stuck balls and missing devices

Match the Help command to the stuck object

Open the pause menu and choose Help. Select the action that affects the smallest part of your shift.

Symptom	Help command	What the command changes
Your character is trapped in geometry	Unstuck	Moves you to the nearest free spot
Uncollected balls are stuck or scattered in this room	Reset Room Balls	Returns the current room’s uncollected balls to their starting positions
A robot, station or ball vacuum is missing or out of reach	Bring devices home	Returns all three device types to the starting room’s parking row; robots dock
You are willing to redo the shift	Restart day	Loads the morning checkpoint; plan to redo work completed since then

Bring devices home is a group recall. Check where your other machines are working before using it to rescue one vacuum. After the recall, go back to the parking row and redeploy what you need. The patch notes describe one use per working day, with a repeat use available only after 10 minutes. Check whether the command is available before planning a second recall.

Hotel or pool stuck below 100%: update before resetting

Two Pixels moved stuck hotel and pool balls to reachable floor and explicitly said existing saves keep their progress. Update the game, reload the affected save, then search the floor near the former obstruction. The preceding patch also placed balls above a hotel wall on the pile below. The early Steam discussion includes reports of resets returning balls to bad positions, which is why updating and checking the new position comes before repeating the reset.

If the updated room still has a reachable-area problem, try Reset Room Balls once from inside that room. Check the starting clusters again; a remaining ball may have moved. The command cannot fill a pit or clean a second room for you. If the ball still clips through a surface after the update, save the exact room and location with a screenshot when you report it.

School cleanup: check the lockers and the pile below the TV

The November 6 patch moved school locker fountain balls out of the sealed chamber and onto the floor in front of the locker. Reopen the relevant locker and check the floor nearby. Two Pixels also says the Help reset no longer removes those spawned balls. If your problem is at the school TV, check the pile below it; the same patch moved the unreachable balls there and applies the change to old saves on load.

When Restart day is unavailable

Restart day is unavailable in the prologue, at night, while you are being hunted, while asleep or once you are dead. If you only need to recover a device or a ball, use its dedicated action during the shift. A reset to morning is a deliberate rollback, and the difficulty rules govern what happens if you get caught.

If you finished the game before Balli’s hazmat suit could unlock, the November 9 patch says to reload the completed save to receive it retroactively. Try that before replaying the ending. For a shop entry that is locked rather than missing, use the pit and equipment unlock checklist.